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  Public Ticket #1107544
Missing radio button accept terms and conditions
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Comments

  •  2
    Damien started the conversation

    Hello Mat. 

    I don't see/find any radio button to accept or validate the terms and conditions at the end of the order process. I selected the screen in case the button was the same color as the background but no. If I click on the link it brings me to the terms and conditions page...

    Thank ou for your help.

    Damien

    Attached files:  Capture d’écran 2017-03-21 à 22.01.49.png

  •  51
    Mats replied

    Hello Damien,

    As far as I know this isn't a default option in Woocommerce. You can however follow these steps to add one: https://www.templatemonster.com/help/woocommerce-how-to-add-terms-and-conditions-checkbox-to-the-checkout-page.html#gref

    Kind regards

  •  2
    Damien replied

    Hello M.

    Thank you for your follow-up. Unfortunately this is well a default parameter in Woocommerce. As soon as a terms and conditions page is activated in the Order tab of woocommerce settings, the sentence accept terms should appear with a  checkbox. 

    Any other WP template should have it. I temporarily deactivated this option from the Woocommerce panel.

  •  2
    Damien replied

    Here is an example from another website I manage : checkbox is visible !

    Attached files:  Capture d’écran 2017-03-29 à 13.54.24.png

  •  51
    Mats replied

    Hello Damien,

    I stand corrected. My apologies!

    Would you be so kind as to: 1. enable that option, 2. give me a temporary admin login. I'll fix this for you asap. Sorry for the inconvenience!

    Kind regards

  •  2
    Damien replied

    Hello M.

    Again thank you for your precious follow-up. Theme is installed on two websites exposanttrois.eu and designibal.com Isn't better to fix the file and send me a .zip file to upload ?

    If not I may grant you access to both sites. Let me know what option is the most appropriate. 

    D.


  •  51
    Mats replied

    Hello Damien,

    I've done a lot of research on why this could be happening, but appearantly this works fine on the default theme (see screenshot).

    If you could please set your terms and conditions page on your life website (exposanttrois.eu). That way I can go to the checkout and see what is the issue on that specific installation.

    Kind regards

    Attached files:  Schermafbeelding 2017-04-02 om 22.31.06.png

  •  2
    Damien replied

    Hello M.

    I understand that it sounds quite strange. Even your demo theme on theme forest doesn't show the checkbox !

    Would you please consider updating your theme ? Fir the moment I disabled the option of accepting the terms and conditions in Woocommerce admin panel.

    Thx

    D.

    Attached files:  Capture d’écran 2017-04-03 à 16.44.44.png

  •  51
    Mats replied

    Hello Damien,

    As you can see I don't see any issue on my end (in Firefox, Chrome and Safari everything shows up fine)?

    Kind regards

    Attached files:  Schermafbeelding 2017-04-03 om 21.29.10.png

  •  2
    Damien replied

    Hello M.

    The screenshot you sent me is from Firefox. Do you mind sending me something like that from Safari ?

    D.

  •  51
    Mats replied

    Hello Damien,

    Could you try this stylesheet?

    Kind regards

    Attached files:  style.css

  •  2
    Damien replied

    Hello M.

    Het wordt tijd om te slapen :p

    I test the css file tomorrow morning and drop you a line.

    Thx and good night

    D.

  •  2
    Damien replied

    Hello M.

    It works properly now? Thx for your help solving this issue.

    Consider the ticket as closed.

    D.

  •  51
    Mats replied

    Hello Damien,

    Glad I could be of service and sorry for the confusion/delay!

    If you happen to have some spare time, please consider rating my theme/support (via your downloads page on ThemeForest using the stars). It would be greatly appreciated!

    Kind regards

  •   Damien replied privately
  •   Damien replied privately
  •  51
    Mats replied

    Hello Damien,

    Have you made sure you cleared your cache? The problems seems to be fixed on my end.

    Kind regards

  •  2
    Damien replied

    Oops That's what I did but the button remains invisible to me...

  •  51
    Mats replied

    Hello Damien,

    In what browsers does this happen?

    Kind regards

  •  2
    Damien replied

    Hello M.

    I am back after a few weeks and notice that the problem is unsolved. I have new clients who will have to use the website of exposant trois to order new services. Unfortunately they remain stuck in the process because there is no check button visible to validate the acceptation of the terms and conditions. Bad :( See attachment.

    Thank you anyway for your legendary support :)

    D.

    Attached files:  Capture d’écran 2017-06-24 à 07.41.57.png

  •  51
    Mats replied

    Hello Damien,

    Can you provide me with a temporary admin login again? Sorry for the inconvenience! I'll check it out asap.

    Kind regards

  •   Damien replied privately